Not resolved
Customer service

After spending over 2 years of my life giving them very personal data, i was so close to finally getting my reward of a lousy cordless phone/answering machine worth $40 in stores, they somehow stopped sending me surveys and made it impossible for me to log-in to my account. When i tried to retrieve a new password they said my email address was no longer in their database!!!

What can I do? Call an exec. in Rochester, N.Y>? They won't return any of my emails I've sent!!!

I can't believe such a reputable company could treat me in such a way as if they didn't even know me. Am very angry and sad!

Product or Service Mentioned: Harris Poll Online Account.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Doing the surveys.

I didn't like: Loss of my account, Runaround, No rewards.

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